Terms of Service

Last updated: March 25, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of the LeadReply application, website, and related services (collectively, the “Service”), operated by Integro23 LLC (“Company,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

The Service is intended for users who are at least 18 years old.

2. Description of the Service

LeadReply provides tools for managing customer communications, AI-assisted response suggestions, integrations with third-party platforms, and related workflow automation features.

The Service may include:

  • AI-assisted message drafting
  • customer communication tools
  • third-party integrations
  • scheduling and workflow features

We may update, modify, or discontinue parts of the Service at any time.

3. User Accounts

You may need to create an account to use certain features of the Service.

You agree to:

  • provide accurate and current information
  • keep your login credentials secure
  • be responsible for activity under your account

We may suspend or terminate accounts that contain false information or are used in violation of these Terms.

4. Acceptable Use

You may use the Service only for lawful business purposes and in compliance with applicable laws.

You agree not to:

  • use the Service for spam or unsolicited communications
  • use the Service to harass, deceive, abuse, or harm others
  • violate any messaging, privacy, consumer protection, or telemarketing laws
  • interfere with, disrupt, or attempt to gain unauthorized access to the Service
  • use the Service to send unlawful, misleading, or fraudulent content
  • reverse engineer, decompile, or misuse the Service

You are solely responsible for how you use the Service and for the content you send through it.

5. AI Features

The Service may use artificial intelligence to generate suggested content, including message drafts or other automated outputs.

You acknowledge that:

  • AI-generated content may be inaccurate, incomplete, delayed, or inappropriate
  • AI output may require review and editing before use
  • you are solely responsible for reviewing, approving, and sending any content generated through the Service

We do not guarantee the accuracy, legality, or business effectiveness of AI-generated content.

6. Third-Party Services and Integrations

The Service may rely on third-party services, platforms, APIs, or infrastructure providers.

We are not responsible for:

  • outages or failures of third-party services
  • changes in third-party APIs, policies, or availability
  • errors or delays caused by third-party integrations

Your use of third-party services may also be subject to those providers’ own terms and policies.

Third-Party Platforms Disclaimer

The Service may integrate with third-party platforms, including Thumbtack.

LeadReply is an independent application and is not affiliated with, endorsed by, or sponsored by Thumbtack.

All trademarks, service marks, and brand names are the property of their respective owners.

7. Fees, Billing, and Subscriptions

Certain features of the Service may require payment, subscription fees, or usage-based billing.

By purchasing a paid plan or using paid features, you agree to:

  • provide accurate billing information
  • authorize us to charge the applicable fees
  • pay all charges associated with your account

Unless otherwise stated, subscriptions automatically renew until canceled.

We may change pricing with reasonable notice. Continued use of paid features after a pricing change becomes effective constitutes acceptance of the updated pricing.

Except where required by law, fees are non-refundable.

8. Cancellation and Account Closure

You may stop using the Service at any time.

If you cancel a paid subscription, your access to paid features may continue until the end of the current billing period unless otherwise stated.

We may suspend or terminate your access to the Service if:

  • you violate these Terms
  • your use creates legal, security, or operational risk
  • payment fails or remains overdue
  • we are required to do so by law

After cancellation or termination, we may retain or delete account data in accordance with our Privacy Policy and internal retention practices. Users should export any data they wish to keep before cancellation or account closure.

9. Intellectual Property

The Service, including its software, design, branding, text, graphics, and functionality, is owned by or licensed to us and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business use, subject to these Terms.

You may not copy, distribute, modify, or exploit any part of the Service except as expressly permitted by us in writing.

10. User Content

You may submit data, content, prompts, messages, and other materials through the Service (“User Content”).

You retain ownership of your User Content. However, you grant us a limited license to host, process, transmit, store, and use your User Content solely as necessary to:

  • provide the Service
  • maintain and improve the Service
  • support integrations and functionality
  • protect the security and integrity of the Service

You represent that you have the rights necessary to submit and use such content.

11. Privacy

Your use of the Service is also governed by our Privacy Policy.

12. No Guarantee of Results

We do not guarantee:

  • customer conversions
  • lead generation results
  • business outcomes
  • uninterrupted operation

13. High-Risk Use Disclaimer

The Service is not intended for use in emergency, medical, or safety-critical environments.

14. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

15. Limitation of Liability

Our liability is limited to the amount paid within the last three (3) months.

16. Indemnification

You agree to indemnify us against claims arising from your use of the Service.

17. Termination

We may suspend or terminate access if necessary to protect the Service or comply with law.

18. Changes

We may update these Terms.

19. Governing Law

These Terms are governed by the laws of the State of Illinois, United States.

20. Contact

Integro23 LLC
Email: support@leadreply.app

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