Last updated: October 7, 2026
LeadReply (“we”, “our”, or “us”) operates the LeadReply mobile application and related services (the “Service”).
This Privacy Policy explains how we collect, use, and protect your information when you use the Service.
1. Definitions
- Service – the LeadReply mobile application and related services
- Account – a registered user account
- Personal Data – any information that identifies or can identify a user
- Usage Data – technical data collected automatically
- Device – any device used to access the Service
2. Information We Collect
a. Account Information
- Name
- Email address
- Authentication data (Google, Apple, etc.)
b. Customer Communication Data
- Messages from your customers
- Contact details shared in those messages
- Service-related information
c. Usage Data
- App interactions
- Device type and technical info
We collect only data necessary to operate the Service.
3. How We Use Data
We use data to:
- Provide and operate the Service
- Generate AI-assisted responses
- Improve performance and usability
- Ensure security and prevent misuse
We do not use data for unrelated purposes.
4. AI Processing
Our Service uses artificial intelligence to generate suggested responses.
- AI processes only necessary data
- Users remain in control of sending messages
- AI responses may not always be accurate
5. Tracking Technologies
We may use limited tracking technologies (such as cookies or similar tools) to:
- Maintain sessions
- Improve functionality
- Analyze usage
We do not use tracking for advertising or cross-app tracking.
6. How We Share Data
We do not sell personal data.
We may share data:
- With service providers (hosting, authentication, infrastructure)
- With trusted partners strictly for Service operation
- When required by law
- To prevent fraud or misuse
None of the above includes text messaging opt-in data or consent, and we do not share mobile phone numbers with third parties for marketing or promotional purposes (see Text Messaging).
7. Third-Party Services
We may use third-party services such as:
- Authentication providers (Google, Apple)
- Cloud infrastructure and databases
- Automation and API services
- Messaging and calling providers (Twilio)
These services process data only as needed.
8. Google Calendar Data
When you connect Google Calendar, LeadReply requests permission to access events on Google calendars you own. LeadReply uses this access to check requested appointment times for conflicts and, when an authorized user confirms an action, to create, update, reconcile, or delete LeadReply appointment events.
A LeadReply-created event may include the appointment date and time, business time zone, service address, job title, customer name, customer phone number, and appointment notes already stored in LeadReply. LeadReply may read existing Calendar event data needed to determine conflicts and may read the identifier, status, link, version, time, and location of a LeadReply-managed event to keep it synchronized. Raw existing Calendar events are not returned to the LeadReply app or to other customers.
LeadReply stores backend-only OAuth access and refresh tokens, token expiry, the selected calendar identifier, LeadReply-managed event identifiers and links, and synchronization timestamps and snapshots needed to provide the integration. LeadReply never receives or stores your Google password. Google user data is not sold, used for advertising, or used to train general-purpose AI models. LeadReply’s use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
You can revoke LeadReply access from your Google Account permissions. When the LeadReply business workspace that owns the Calendar connection is deleted, its stored Calendar connection and OAuth tokens are deleted. Removing one member from a shared workspace does not remove the business-owned Calendar connection used by remaining members. Events already created in Google Calendar remain there unless they are deleted separately.
9. Text Messaging (SMS)
Businesses can use LeadReply to text customers who requested their services. For these messages LeadReply acts as a service provider to the Business. We process the customer’s phone number, message content, delivery status and opt-in/opt-out status only to send, receive, store and manage those messages for that Business.
We use Twilio Inc. to send and receive text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Service providers that deliver messages for us, such as Twilio, receive this information only to deliver those messages.
Text messages and delivery records are kept with the Business’s conversation history while the Business account exists and are deleted with it. Records of consent and opt-out requests are kept for the same period, or longer if the law requires.
Recipients can reply STOP to opt out or HELP for help at any time.
10. Data Retention
We retain data only as long as necessary.
Users may request deletion at any time by contacting:
support@leadreply.app
11. Data Transfers
Your data may be processed and stored in the United States or other jurisdictions where our infrastructure is located.
12. User Rights
You have the right to:
- Access your data
- Correct or delete your data
- Withdraw consent
Requests: support@leadreply.app
13. Communication
We may contact you via:
- In-app notifications
Only for service-related purposes.
14. Data Security
We use reasonable security measures.
However, no system is completely secure.
15. Children’s Privacy
The Service is not intended for users under 13.
16. Changes
We may update this policy.
Continued use means acceptance.
17. Contact
Email: support@leadreply.app
Company: Integro23 LLC