Quick answers about LeadReply on iPhone and Android, Thumbtack replies, Auto-Call, Google Calendar, scheduled messages, and account control.
Getting started
What is LeadReply?
LeadReply is a Thumbtack autoresponder, AI assistant, and mobile inbox for service professionals. It helps you respond quickly, organize conversations, and turn confirmed lead appointments into calendar events.
Is LeadReply available for Android and iPhone?
Yes. Download LeadReply from Google Play for Android or the App Store for iPhone. You can also access your account through the web app.
What is a Thumbtack autoresponder?
A Thumbtack autoresponder sends a fast initial reply when a new lead arrives, helping you acknowledge the customer even when you are busy or away from your phone.
Does LeadReply work inside Thumbtack?
Yes. LeadReply connects through a Thumbtack account authorization flow, and supported messages appear in the Thumbtack conversation.
Does LeadReply ask for my Thumbtack password?
No. LeadReply uses an account authorization flow and does not ask you to provide or store your Thumbtack password.
Can I reply manually?
Yes. You remain in control and can continue a conversation manually from the LeadReply inbox whenever needed.
Auto-Call
How does Auto-Call work?
Verify your receiving phone number and enable Auto-Call in Settings → Calls. When an eligible new Thumbtack lead with a phone number arrives, LeadReply calls you first. Press 1 to call and connect with the customer. Choose the daily calling window or your business hours. The current customer connection is limited to two minutes.
Does Auto-Call use an AI voice agent or retry missed calls?
No. You speak with the customer yourself. Auto-Call does not provide an AI voice conversation, a spoken lead summary, or call recording. Leads outside the calling window, without a usable phone number, or arriving while your receiving line is busy can be skipped; there is no automatic retry queue.
Google Calendar & availability
What does the Google Calendar connection do?
Connect the primary Google Calendar for your business. LeadReply can create, update, and cancel confirmed appointment events from the lead details. Set the correct business time zone and review the appointment before confirming it.
Can LeadReply check if an appointment time is available?
Yes. With Google Calendar connected, LeadReply checks requested appointment times and can suggest available alternatives when a time is busy. Checks use your business hours, appointment duration, and travel buffer. You make the final confirmation; an availability check does not reserve a time or guarantee against double booking.
Are changes made in Google Calendar automatically imported into LeadReply?
No. The connection is not automatic two-way synchronization. Change an appointment in LeadReply to keep its details and the Google Calendar event aligned. Device-calendar viewing or fallback is separate from the Google Calendar connection.
Scheduled messages
How do scheduled messages work?
Write a text message in a Thumbtack conversation and use Send later to choose a date and time, from one minute to 30 days ahead. You can edit it, send it now, or cancel it before delivery. One pending scheduled message is supported per conversation. Send later is available on Pro and Enterprise.
What happens if a conversation changes before a scheduled message is sent?
LeadReply asks you to review a scheduled message if the conversation changes or the dialogue is closed before delivery. Delivery can take a little time after the selected minute; it is not guaranteed to occur at an exact second.
Follow-ups & account control
What are Smart Follow-Ups?
Smart Follow-Ups are included with Pro and Enterprise. If a customer goes quiet, LeadReply can send a natural reminder based on the latest conversation instead of repeating the same generic template. Smart Follow-Ups are separate from the messages you schedule yourself with Send later.
How many follow-ups can LeadReply send?
Up to three follow-ups can be sent during one conversation. You can choose a Gentle, Recommended, or Active pace.
Will follow-ups pause when the customer replies?
Yes. Follow-ups pause when the customer replies or you take over. They do not send after a confirmed appointment, when the lead is ready for you, after the conversation is closed, or when you cancel them for that lead.
Can I disconnect my Thumbtack account?
Yes. You can disconnect the integration when you no longer want LeadReply connected to your account.
Is a credit card required to start?
No credit card is required to begin with the available free plan.
Does LeadReply guarantee more jobs?
No service can guarantee business results. LeadReply is designed to help you respond faster and stay organized, while customer decisions depend on many factors.
Is LeadReply affiliated with Thumbtack?
No. LeadReply is an independent application and is not affiliated with, endorsed by, or sponsored by Thumbtack. Thumbtack and its trademarks belong to their respective owners.
How do I get support?
Email support@leadreply.app or visit the LeadReply Support page for help with setup, calls, calendar connections, scheduled messages, and billing.
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